Last updated: 25 May 2026
This Privacy Policy explains how First Class Immigration collects, uses, stores, protects and shares personal information when you visit our website, contact us, make an enquiry, book a consultation, make a payment, or use our immigration consultancy and related services.
First Class Immigration is based in Sri Lanka and provides visa, immigration consultancy, education advisory, document preparation and overseas guidance services to clients in Sri Lanka and internationally. By using our website or services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
First Class Immigration
352, Puttalam Road, Nochchiyagama, Sri Lanka, 50200
Email: info@firstclassimmigration.lk
Website: first-class-immigration.vercel.app
Sri Lanka: +94 74 410 7919 | UK: +44 7388 913434
For the purpose of this Privacy Policy, "we", "us" and "our" refer to First Class Immigration.
We may collect personal information directly from you when you contact us, complete an enquiry form, send documents, communicate with us by phone, WhatsApp, email, social media or in person, or when you use our services. This may include:
We only request information that is necessary for assessment, consultation, document preparation, visa guidance, application support or professional referral purposes.
We may use your personal information to:
We do not sell your personal information.
We process personal information where you have given consent, where processing is required to provide services to you, where it is necessary before entering into a service agreement, where it is required for payment or accounting purposes, where we must comply with legal or regulatory obligations, or where it is required to protect legitimate business interests.
Where we handle sensitive or special category information, we do so only where necessary for your immigration, visa, education or related service matter, or where you have provided the information to us for that purpose.
We may share your personal information with third parties only where necessary for your matter or where legally required. This may include:
We will only share information that is relevant and necessary for the purpose.
Because immigration and visa services often involve overseas institutions and immigration authorities, your information may be transferred outside Sri Lanka. This may include transfers to the United Kingdom, European Union countries, Canada, Australia, New Zealand, the United States or other countries connected to your visa, education, business or travel matter. We take reasonable steps to ensure that your information is handled securely and only for the purpose for which it was provided.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include restricted access to client files, secure communication practices, password-protected systems, limited staff access and secure document storage.
No internet-based system, email communication, WhatsApp message or electronic storage method can be guaranteed to be completely secure. You are responsible for ensuring that the documents and information you send to us are accurate and sent through appropriate channels.
We keep client information only for as long as necessary for the purpose for which it was collected, including service delivery, legal compliance, accounting, dispute handling and business record keeping. Client files may be retained for a reasonable period after the completion of the matter in case of follow-up enquiries, refund disputes, complaints, legal obligations or future applications. Where information is no longer required, we may securely delete, destroy or anonymise it.
Depending on the applicable law, you may have rights to:
To make a privacy request, contact info@firstclassimmigration.lk. We may need to verify your identity before responding to your request.
You are responsible for providing accurate, complete and truthful information. First Class Immigration is not responsible for any refusal, delay, loss, financial loss, legal consequence or other damage caused by false information, incomplete documents, misleading statements, hidden immigration history, undisclosed refusals, fraudulent documents or failure to provide requested information on time.
Where a parent, guardian, sponsor or main applicant provides information about a child or dependant, the person providing the information confirms that they have the legal authority or consent to share that information with us for the relevant service.
We may send updates, service information or immigration-related content to clients or enquirers who have contacted us or shown interest in our services. You may ask us to stop sending marketing communication at any time by contacting us.
Our website may contain links to third-party websites, including government websites, universities, visa centres, payment providers or social media pages. We are not responsible for the privacy practices, content, security or policies of third-party websites.
We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.
For privacy-related questions, contact First Class Immigration at info@firstclassimmigration.lk or call +94 74 410 7919.
This Privacy Policy is governed by the laws of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022.